PERU ADVENTURE TOURS TERMS AND CONDITIONS
This site is operated by PERU ADVENTURE TOURS
a legally constituted company to the Peruvian government, which operates from offices in Arequipa and Cusco in Peru.
In accordance with the relevant statutory provisions referred in Peru Tourism law, its regulations, its decrees and other legislation applicable in both the country and abroad are issued these general conditions and responsibility as outlined below, which govern the provision of services on the one hand between the passenger or user of services "CLIENT", by other hand the "TRAVEL AGENCY" by the other hand the entities of the service providers such as airlines, hotels, restaurants, transport, guides and other tourism-related services and in connection with this contract.
By accessing the www.peruadventurestours.com
website (our website), you acknowledge and agree that you have read, understood, and are agreeing to be bound by all of the terms and conditions of use, without modification, of our Website as provided in this Agreement and that you agree to comply with all applicable laws and regulations. If you do not agree to these terms, do not use our Website. You represent that you are at least 18 years old or at least the minimum legal age in the jurisdiction in which you are viewing or using our Website. Access
Dear to this website from countries or territories where the content or uses of the website are illegal is strictly prohibited.
Except as otherwise expressly guaranteed herein, our website, the content, links, information, services, products and materials provided by or through our website, including any software provided through our website, are provided "as is", without any warranties. You use our website at your own risk. We do not endorse the views, opinions, recommendations, destinations or travel service suppliers expressed or identified in the content of our website.
PERU ADVENTURE TOURS
is an equal opportunity service provider operating under Authorizations by the Peruvian government. All holidays are sold subject to the following conditions:
All prices are in US Dollars and are subject to change at any time of the year and without notice because of new Government regulations and changes. Prices are based on one person, in a double occupancy room, unless otherwise specified. Thanks to the excellent relations with our supplier Hotels, Transport companies and Operators in general, are highly competitive and are valid for all 2013.
When you make the final payment in cash in US Dollars notes will not accept very old, broken, or glued bills neither the series (CB
) of the bill $100 dollars. Banks in Peru do not accept deteriorated bills for security reasons. We recommend that you do not accept bills in this condition and you will avoid problems when you go to change to local currency (Nuevo Sol).
TOUR ITINERARY AND BOOKING
Itineraries are planned with great care, although, for operational reasons, it may be necessary to change the sequence of activities in the itinerary or the specified route, and though such cases are rare, in general the itinerary should be treated only as a basic guideline.
To make a booking you must send us a signed, completed BOOKING FORM
, a copy signed and dated by all members of your group or by parents/guardians if any of the customers are less than 18 years of age and a non-refundable deposit of 50% (US Dollars). In addition, the following trips require an additional, non-refundable/nontransferable deposit of 50% at booking time.
The 2 or 4 day Inca trail trek to Machu Picchu, internal flight tickets, train tickets, bus tickets and hotels rated with 3, 4 and 5 starts. If you book a tour or other service less than 1 week before departure, full payment must be made at booking time. The booking is not accepted and no contract shall exist between us until the date shown on the confirmation issued by the company. Notification of cancellation must be made to the company in writing and will be effective on receipt. PERU ADVENTURE TOURS
is not responsible for the delay in time that your order may incur cancellation of the service.
If you do not pay the final balance of your tour cost within 12 HOURS before depart your booking will be terminated and you will lose all your deposit. In case you cannot coming to our local office or there is not any way available to arrange the final balance within 12 hours you need to call us, send an e-mail or use any way to notify us your real situation and we will keep your reservation till depart time.
INTERNAL FLIGHTS IN PERU
Prices of tickets are subject to changes without previous notice until they have been issued. Prices not includes charges for payment by credit card. Flight schedules are subject to change by the airline companies up until the day of your flight. Some restrictions apply, including (but not limited to) the fact that lost tickets will not be reimbursed, and they are also subject to limitations by the airlines themselves, penalties and/or specific conditions regarding the agreed price.
All claims of customers for contracted services are regulated by the Peruvian law and by the terms & Conditions by PERU ADVENTURE TOURS.
We ensure our customers receive information about com-plaint recourse and an efficient complaints process.
They are entitled to claim only the customers who have paid the entire contract and service.
The claim must be submitted directly to our office at the end of the service with a limit time of 3 days (letter, email, phone calls) to find the best solution for both parties (company/customer) limiting the intervention of third people or institutions unless the claim involves individuals/private and public institutions.
All claims must be supported with arguments/evidence/witnesses to greater credibility and quick fix.
If the claim is made in your favor you will have the economic benefit / change or postponement of service under the new agreements of both parties.
Claims are not accepted after the 4th day has ended the tour/service.
Claims will be accepted only by persons holding service/tour.
If the claim procedes in favor to the client our company will refund the money in the same way as was received the payment (by Paypal, bank deposit, or cash) within a maximum period of 30 business days.
A claim baseless, outside the permitted limit, and if for some reason the client exaggerates, lies, slander and abuse their tourist status against our company and field staff, we will proceed with a seriously report to the immigration office of Peru and to the embassy of customer country.
If you are travelling internationally you need the proper documentation, all travelers are required to have valid passports, round trip or onward tickets, a visa for some destinations, certification of medical inoculations for infected areas and proof of sufficient funds. It is the traveler's responsibility to obtain proper documentation prior to purchasing airline tickets. Visa and vaccination information can be obtained by contacting the consulate for the country you are visiting.
HOTELS/TOURS/ TRANSPORTS/CAMPING EQUIPMENT RENTAL/RESERVATION (Cancellations And Reimbursements)
All the payments are 100% thirty days prior (minimum) to departure, because to guarantee quality, we must pre-pay. The spaces in hotels, air companies, train companies, 4x4 trucks, tour guides, camping equipment and many other services. When you confirm the first deposit or prior your arrival date,
* If a notification of cancellation is received until and including 30 days before the estimated date of arrival in your destination in Peru, the full deposit made for the trip is reimbursed after discounting administrative costs of 15% to 25% covered by our administration. Not Applicable for plane and train tickets.
* If a notification of cancellation is received 29-15 days before the estimated date of arrival in Peru, the reimbursement is subject to a penalty of 50% of the total cost (full payment). Not Applicable for plane & train tickets, hotels, entrances to national parks or archaeological sites as Machu Picchu or Inca trail.
* No reimbursement will be made if the notification of cancellation is received 14 or less days before the estimated date of arrival in your destination, or in the case of a no-show by passenger(s) or for cancellations made during the trip itself.
* No reimbursement if you decide not to continue with the contract, if you don’t pay the final balance for ANY REASON outside our company, if you change your travel plans because of any emergency (health, family, accident, natural phenomena, etc).
* PERU ADVENTURE TOURS
reserves the right not to refund any money received as deposit or final payment for the service/tour that has not been informed 13 days before starting the tour. Even if you make a reservation of tour/service at the last moment with 50% of deposit or full payment PERU ADVENTURE TOURS
reserves the right not to refund any money.
* The acceptance of the terms and conditions, proof of your personal data in the booking form
, your e-mail(s) you sent us to confirm the service/tour will be used as physical evidence to go to the legal authorities to carry out the payment for the total cost or the final balance of the service/tour. The customer has full freedom to choose our services/tours or to book the same without any pressure from our company. The customer is totally responsible for contacting us through our website.
* If customer files a complaint, claim or complaint to any government entity or institution have the belief that our company should not provide the contracted services/tours in accordance with our booking form/contract PERU ADVENTURE TOURS
is not responsible for damages, economic costs, etc. That may be generated to the customer through the duration of the process. If our company (Peru Adventure Tours
) have the tests and shown that the client violated the truth, raised false testimony or has slandered our reputation PERU ADVENTURE TOURS
through their lawyers will proceed with the defense and denunciations by the competent authorities and will demand the offender (customer) an economic reparation not less than 15 current minimum salaries set by the government of Peru.
The percent mentioned before is not applicable for flight tickets or train tickets, we can't reimbursements this part of the money because they don't accept any cancelation after the flight tickets or train tickets are booked with previous payment.
NOTE: During the high season, our company reserves the right to change our cancellation policies, if our suppliers should apply further penalties apart from those stated above.
DON’T SEND ANY PAYMENT UNTIL YOU RECEIVE THE TOUR CONFIRMATION FROM US VIA E-MAIL.
In order to ensure reservations for hotels, flights, bus & train tickets, guides, camping equipment, biking, climbing, quad biking, trekking, climbing, 4x4 renting, etc and to cover our administration costs we require a 50% of deposit as first payment. The final balance (50%) of trip cost you will pay 30 days before begin the trip.
PERU ADVENTURE TOURS
accept payment through: Banco Interbank
, Western Union
, or US dollars and Peruvian Soles cash.
For more information about our payment methods CLICK HERE.
LOCAL CURRENCY (Soles)
$1 US Dollar = 3.02 soles (August 2009)
€ 1 = 4.07 soles (August 2009)
Rate change can be varying according the day rates of the banks.
At the time you confirm the deposit 50% payment for any service, we will register your complete name, passport number (as these appear on your valid passport), tour name and date. This register will be the guarantee for your tour or service provided by PERU ADVENTURE TOURS.
PERU ADVENTURE TOURS
acts only in the capacity of an Agent with the legal conditions and with the exercising every possible precaution, PERU ADVENTURE TOURS
is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through willful or negligent acts or omissions on the part of the companies or individuals providing or engaged in transportation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals, strikes, war, weather, acts of nature, airline or bus schedule changes/cancellations, clients get drunk, hotel availability, government regulations. In such cases, PERU ADVENTURE TOURS
will attempt its best efforts in providing reasonable, alternative arrangements. Additional costs may apply. PERU ADVENTURE TOURS
shall be responsible for providing all services and accommodations as specified on our web site.
Passengers are expected to obey all local, custom and drug laws and regulations. Failure to comply this nonexclusive list may result in the cancellation and termination of services purchased.
The client is responsible for bringing a valid passport or other document required by the Peruvian government along the journey in Peru.
Luggage weight limit is 44lb (20kg) per person on all local flights and the terrestrial transportation.
CONTROLING OUR SERVICES
At the end of the trip we need you to fill out an evaluation form. This enables us to immediately receive comments on our services and also be informed, when problems have occurred, thus keeping the standards and quality of our services at the desired level.
Our company will not be liable for any illness, pregnancy or physical or mental incapacity, which may put in danger the health or integrity of any passenger or third parties during the carrying out of the contracted tour or that may imply any limitation or impediment for our company to provide such tourist services. Our company will NOT recognize any claim or refund due to any such abovementioned concept, including such cases where under normal conditions no such problem would arise.
Furthermore, we request being informed regarding any such limitation prior to the contracting of our services, in order to recommend services that will take into account any such existing impediments.
PERU ADVENTURE TOURS
recommend that all participants have an obligation to personally notify the tour agency any state of health, physical conditions, or anything else may affect and/or impede said participant in the development of the contracted activity. With verification that the client has a physical impediment or other health problem, the tour agency is limited in lending its services, or on the other hand, if the participant persists in the trip and he suffers any injury or ailment, the participant is solely responsible for the consequences the may suffer during the trip or in the performance of the activities related to our service.
PERU ADVENTURE TOURS
instruct each participant having a direct contract with the agency or indirectly contracted with us through another agency PERU ADVENTURE TOURS
is not responsible for accidents the participants may suffer during any particular sport chosen. (Trekking, Climbing, Rafting, Horse Riding, Mountain Biking, Sand Boarding, Sand Buggy, Rock Climbing, Abseiling Tours, Motorcycle Tours, Quad Biking Tours, 4x4 Off Road Tours, etc.)The price of payment owed the agency or endorsement (if indirectly contracted through another agency) does not include the cost of medical attention, stays in medical centers, or the results of whatever other serious case may occur.
For each participant's knowledge in the case of an accident during the trip and you are within one of our vehicles that carry accident insurance covering all Peruvian territory, It will give you the benefits previously mentioned, being proportionate to all corresponding persons, in agreement with the safety benefits against vehicle accidents dictated by SOAT (obligatory insurance against traffic accidents) those that can be solicited by the participants in agreement with the seriousness of the case and previously agreed upon by the insurance loaner.
In case an accident occurs during the trip in the transport or during the development of the adventure sport outdoors, contracted by client, the field personnel (guide, assistant, chauffeur, etc.), the travel agency (owner, administrator, counter attendant, etc) will be disposed and ready to provide free help, organization, and guidance in the event of this possibility. PERU ADVENTURE TOURS
strongly recommend to carry your personal insurance when your travel in Peru.
PERU ADVENTURE TOURS
communicate with our field personnel (guide, assistant, chauffeur, etc) and the travel agency will not be responsible for possible damages to or losses of personal items (camera, video recorders, articles of clothing, backpacks, jewelry, cash, etc.) while the traveler is involved in the contracted service, the agency and field personnel may only lend assistance for the recovery of unfortunate losses.
PERU ADVENTURE TOURS
reserves the right to change, modify or increase the price of the service the participant has contracted through the web, by internal company policies.
PERU ADVENTURE TOURS
communicates to its customers if the terms and conditions are too stringent. The bad past experiences force us to take precautions against the lies, fraud and allegations that have no legal basis. Also to some bad customers that use the little knowledge of rights of persons that work in the tourism industry in our country such as guides, hotels, transports, counters, travel insurance company, etc.
PERU ADVENTURE TOURS
also understands and supports the tourists who have suffered a fraud, assault or other problem during your trip to Peru. If you have one of these problems we recommend that you act soon will communicate with the police or come to any nearest police station.
|I - RESPONSIBILITY: I understand and agree that all travel arrangements included in this trip are made on my behalf upon the express condition that neither PERU ADVENTURE TOURS. nor its owners, officers, directors, employees, and affiliates, shall be liable or responsible for any negligent or willful act or failure to act of any third party, such as operators of aircraft, trains, cruise vessels, bus schedules changes/cancellations, boats, ships or any other conveyance, hotels, sightseeing excursions, local ground handling, etc. Which are to or do supply any goods or services for my trip. I further understand that PERU ADVENTURE TOURS neither owns nor operates such third party suppliers and accordingly agree to seek remedies directly and only against those suppliers and not hold PERU ADVENTURE TOURS is responsible for its acts or omissions. without limitation, PERU ADVENTURE TOURS is not responsible for any negligent or willful acts of others or force majeure, weather emergencies, breakdown, government actions, inclement weather, sickness, attacks by animals, availability of medical care or the adequacy of the same, criminal activity of any kind, terrorism, war, civil disturbance, sanitary conditions, quarantine, customs regulations, epidemics, strikes, hotel overbooking, safety and/or security standards at hotels, any problems or injuries whatsoever arising from customers' consumption of alcoholic beverages or illegal drugs or for any other reason beyond the control of PERU ADVENTURE TOURS, I understand and agree to be legally bound by the terms of the release and exoneration of PERU ADVENTURE TOURS liability set forth herein.
II - ACKNOWLEDGMENT OF RISK: I understand and acknowledge that my travel in connection with and participation in the tour/service arranged at my request by PERU ADVENTURE TOURS may involve risk and potential exposure to injury and possibly death. I specifically acknowledge and recognize the potential for injury and death which can result from my irresponsible and immature use of alcohol and/or illegal drugs in connection with or during this Trip. I also realize and acknowledge that risk and dangers may be caused by the negligence of the owners, employees, officers or agents of PERU ADVENTURE TOURS or the negligence or participation of other participants, contractors and/or subcontractors to PERU ADVENTURE TOURS. I also recognize and acknowledge that risk and dangers may arise from foreseeable and unforeseeable causes, including weather and other acts of nature. I fully understand and acknowledge that the aforementioned risks, dangers and hazards are a potential in connection with recreational activities which may take place during my Trip.
III - ACKNOWLEDGMENT OF RESPONSIBILITY: I understand and agree to be the only one responsible for the loss, theft, or damage to equipment or material that give me at the time to start the excursion, or even just rent it, promising to pay the full price of such equipment.
As for warranty purpose the customer must leave a passport, driver's license, immigration card or a cash deposit, till return the equipment.
In case the customer refuses to pay for the damage, loss or theft of equipment, this document will serve to initiate legal Proceedings with the competent authorities of Peru.
Not to show our responsibility for the loss of equipment or the no realization of any excursion PERU ADVENTURE TOURS is not responsible for any negligent act or force majeure, third parties, weather, illness, social instability, terrorism, war, civil disturbance, epidemics, strikes, or for problems or injuries that may result from alcohol or illegal drugs PERU ADVENTURE TOURS does not accept blackmail or threats of any kind, eager to alter our good reputation in the tourism market, if otherwise this document will be published on our website and supported against possible unfair practices.
PERU ADVENTURE TOURS does not accepts acts of marginalization, submission, or discrimination toward the field staff, office or any other local person, of being the case we shall proceed with the respective complaints.
IV - EXPRESS ASSUMPTION OF RISK AND RESPONSIBILITY: In recognition of the inherent risk of the travels and related activities in which I am intending to engage, I confirm that I am physically and mentally capable of participating in the activity and that I will be mature and responsible in my behavior and particularly in connection with any drug or alcohol use in which I may participate. I am willingly and knowingly electing to participate in this Vacation Package in spite of the potential risk of danger and I willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by me or caused by me, whether caused in whole or in part by the negligence of the owners, agents, officers, employees, contractors or subcontractors of PERU ADVENTURE TOURS.
V - RELEASE OF LIABILITY: In consideration of the services and arrangements provided by PERU ADVENTURE TOURS, I, for myself and for my heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify PERU ADVENTURE TOURS, and its owners, officers, directors, affiliates, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during my travel in connection with the scheduled Vacation Package and any activities conducted in conjunction therewith. I specifically understand that I am releasing, discharging and waiving any claims or actions that I may have presently or in the future for the negligent acts or conduct of the owners, officers, employees, affiliates, agents, contractors or subcontractors of PERU ADVENTURE TOURS.
VI - EXPRESS WAIVER OF ANY RIGHT TO SEEK CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES: Regardless of the situation or circumstances giving rise to a claim, I waive any right to seek consequential, punitive or exemplary damages against PERU ADVENTURE TOURS, its owners, officers, directors, affiliates, agents, contractors, subcontractors and employees, for any reason whatsoever.
VII - MEDICAL EXPENSES: have not medical insurance or other type of insurance, compromise me to pay all costs of rescue and/or services that may be caused by me or on my behalf during the trip or service.
VIII-MANDATORY ARBITRATION: I hereby acknowledge that I have read and understood the Mandatory Arbitration provision set forth of the Booking Conditions for my Trip and agree to be bound by such provision in the event that a claim in respect of death or personal injury is issued or filed by me or I threaten to issue or file such a claim in a court within Peru as set forth therein.
IX - USE OF INFORMATION: By accepting the terms and conditions in this agreement, you also accept that PERU ADVENTURE TOURS can makes use of the service reports (evaluation form) pictures, etc. Taken in the field during the excursion. For advertising via the web or for the company see it convenient to use.
All reservations must be made through our websites (www.peruadventurestours.com www.perubikingtours.com www.perucampingshop.com www.incatoursperu.com) or booking at our offices in Arequipa and Cusco.
For more information about the tour or you request a new date to departure for this tour, please contact us....
Some of our clients e-mail us saying our confirmation e-mails are placed to their spam folder rather than their inbox. We recommend to modify your JUNK or SPAM FILTER SETTINGS to receive our e-mail firstname.lastname@example.org
on the correct inbox. You may also want to add this email address to your list of known contacts. This will prevent our responses from being filtered into your Junk or Spam mail folder.